Frequently Asked Questions
How do I place an order?
You can place an order by A,B,C options as below:
A. Shaklee eSell (please click to follow the steps) (Highly Recommend)
B. Our Website Shopping System
1. Click on the Shopping tab at the menu.
2. Click on the category or subcategory of related product.
3. Click on the product picture to learn more about the product. If interested just click Add to Cart.
4. To order products from several categories just choose from the product categories on the right hand navigation bar after placing each item in the cart.To order more than one item of the same product click on Cart to change the quantity of the product you want.
5. Then go for payment. ( Refer "What are the payment options?")
C. If you feel the A and B options insecure, then you can opt for following
options:
i)Message us through Contact Us or,
ii)whatapps us at 011-28009919 or,
iii)email to iluvwellness@gmail.com
by providing us:
Name as in I.C :
Identity Card No.:
H/P No:
E-mail:
Shipping Address:
List of Products you wish to buy:
Then go for payment. ( Refer "What are the payment options?")
p/s :
For those who have registered as member, please login at Member Area and purchase from there where all Shaklee Products sold in member price. So, why not join member if you found Shaklee product is the tiptop product?
If your purchase more than 200UV points at approximate RM650 (Retail Price) and you will entitled for FREE membership. Please consider signing up as Shaklee Member/ Independent Distributor by registering yourself at :
What are the payment options?
A. Through Shaklee eSell (click to follow the steps) (Highly Recommend).
B. Through our website paypal system:
1. After Checkout, you will be directed to payment page.
2. When you're ready to Checkout just click on Checkout and pay through paypal by using credit/debit card. You have to sign up a paypal account if you do not have one. Our paypal system can help you to sign up by filling in some details required. Plese go through Paypal Malaysia if you unclear about it.
C. Through following options:
i)Message us through Contact Us or,
ii)whatapps us at 011-28009919 or,
iii)email to iluvwellness@gmail.com
by providing us:
Name as in I.C :
Identity Card No.:
H/P No:
E-mail:
Shipping Address:
List of Products you wish to buy:
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You have to pay the handling charge of RM10 (Peninsular Malaysia) or RM20 (East Malaysia) if your order total is less than RM800 and RM1,000 respectively.
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Please bank in to:
Account Holder: Chan Yoke Peng
Account No: 115-00-03298-6 ( Hong Leong bank )
Account No: 1080-5708-6644 (Malayan banking bank)
Account No: 0804-0020-786202 (Bank Islam)
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Please inform us the transaction no. or show us your receipt. After verification, we will proceed your order as soon as possible.
Which currency do you use?
Ringgit Malaysia (RM)
When i will receive my order?
Shaklee will deliver the order to you as follow :
1. For local / main city – 4 – 5 working days (usually within 2 working days) from the day you placed the order online.
2. For outstation & Sabah & Sarawak – 7 – 10 working days (usually within 5 working days) from the day you placed the order online
Is there any shipping charges?
Yes, you have to pay the shipping charge of RM10 (Peninsular Malaysia) or RM20 (East Malaysia) if your order total is less than RM800 and RM1,000 respectively.
Can I cancel my order?
After your order confirmation, the order submitted online cannot be amended, cancelled or exchange with other products.
Returns and refunds
1) You will verify and confirm that the product(s) and order qty(s), payment method, delivery method and delivery address selected by you are correct upon order confirmation.
2) Upon receiving of your order from courier service, you shall check and ensure the product(s) and qty(s) delivered to you are correct as per your order submitted. You shall contact Shaklee’s Customer Service staff within 48 hours if you found any discrepancies. Any discrepancies reported after that will not be attended.
3) Order submitted online is not returnable or exchangeable unless the product(s) delivered to you are not as per the order submitted, having quality issue or not in consumable condition.
Product Return Policy – Defect Product
Products are allowed to be returned ONLY upon fulfilling the following conditions: -
1. Quality issue due to manufacturing defects based on specific description ascertained by the Company, OR
2. Product damaged (e.g. dented, leaking, broken and etc.) during transportation process, in which should be reported to Shaklee Customer Service within 3 working days from the date of receive, except for :
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Product defect due to the negligence, mishandling or improper storage by the distributor/ customer.
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Expired product.
3. Product returned must be in original packing with contents not less than 80% of the packing size.
4. Shaklee shall only accept return of defective products within 60 days from the date of purchase. All product returns must be supported by original Shaklee Invoice or Packslip with the duly completed Product Exchange/Return Form with the following information:
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the reason for exchange
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item description, quantity, lot number
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monetary value of product returned
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name, address and contact number of the consumer
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date of product returned
5. NO cash refund is allowed.
FAQ
